![]() ![]() ![]() It takes care of formatting the fax, compiling the distribution list, and sending the completed faxes through the fax server. In this instance, all the user has to do is send the proposed document to SysConnect. It electronically distributes forms to all printers and digital copiers and seamlessly integrates into most fax, e-mail, and archive systems. The SysConnect application creates business forms on all operating systems (i.e., Windows, Unix, AS400, DOS) using pre-printed form techniques to replace and enhance multi-part forms. ![]() To integrate SysConnect with the SAP system, Crown utilized the Fax Plug-in and SAP Plug-in. The purchasing department expects substantial gains in processing time, vendor communication quality, and employee productivity by automating faxes. Once both district reporting and maintenance repair authorizations are fully implemented, the company has plans to target its purchase order process. Automating the process with SysConnect helped the maintenance department send out repair requests faster from their desktops. The department, on average, processed up to 3,000 requests per month and took an employee anywhere from five to ten minutes to process and fax each request. Before SysConnect, the maintenance department was forced to print out each maintenance request and manually fax it. Whenever anything breaks within the organization (i.e., a gas pump, the cash register, or even a light bulb), the SAP system generates a maintenance request form and faxes it to the person responsible for fixing whatever is broken. In addition to eliminating an outside service provider, SysConnect provides a much-improved format that dealers can easily read.Ĭrown’s second communication bottleneck was within its maintenance division. With SysConnect, these reports are generated by the SAP system and automatically faxed to each district manager. The dealers were all understandably unhappy about this hard-to-read format. Crown paid an outside service to send the reports in this format. Before SysConnect, the complete summary was printed on 3-inch credit card paper tape where lines were only 39 characters wide. These reports include detailed credit and debit history for each retail outlet in the manager’s territory. This Document Management system immediately cleared two of the company’s three biggest communication bottlenecks.Įvery week, Crown sends a series of SAP-generated reports to its off-site district managers. For intra-company communication purposes, Crown implemented SysConnect. In addition to its many distribution features, the software provides an integrated infrastructure that lets Crown effectively manage its service station and convenience store, retailing both at the site level and headquarters. One of their SAP modules provides an integrated, open solution for the entire oil and gas value chain – from wellhead to service station. To manage its distribution system, Crown uses SAP. ![]()
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